Customer Relationship Executive (CRE)

Customer Relationship Executive

Location : Kochi

Job Type : Full-Time

Salary : 25000 + Incentives

Age : Below 30

Language : English ( Fluent ), Malayalam

Job Description:

• Responding to customer inquiries via phone, email, or in-person interactions.
• Build and maintain strong customer relationships to enhance loyalty.
• Conducting follow-ups to ensure customer satisfaction.
• Handling customer complaints and resolving issues promptly.
• Escalating critical issues to the appropriate teams when necessary.
• Maintaining customer records and updating databases with relevant information.
• Collecting payments from customers as per the agreed terms.
• Following up on outstanding dues and ensuring timely payments.
• Coordinating with the finance team to resolve payment-related issues.

Requirements:

• Bachelor’s/Master’s degree in any stream.
• 1–2 years of experience in the Customer Relationship & payment collection (advantage)
• Strong communication and interpersonal skills.
• Self-motivated and able to work in a target-driven environment.
• Proven experience in maintaining good relationships with clients and handling monthly repayments.

Customer Relation: 1 - 2 years

Language: English, Hindi and Malayalam (Required)

Job Type: Full-time

Pay: per month

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Paid time off

Ability to commute/relocate:

• Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you Ready to work Under Target ?
• Are you Ready to join Immediately?

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person