1 years
1 Lacs
Posted:20 hours ago|
Platform:
On-site
Full Time
Answer phone calls in a more professional manner and provide information about services as required by the callers
They are responsible for taking or cancelling orders, and obtaining details of customer complaints Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments Process orders, applications, and forms Render administrative support to other customer care team members when the need arises, or as instructed Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark Identify tasks critical to keeping customer satisfaction levels in check Network with various departments and groups that are involved in customer support, orders, and processing Encourage and motivate team members for continuance of quality service delivery
Job Types: Full-time, Fresher, Walk-In
Pay: ₹10,000.00 - ₹14,000.00 per month
Benefits:
Experience:
Language:
Work Location: In person
Association of Allied Health Professionals
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