Customer Relationship Executive

Job Title: Customer Relationship Executive (CRE)
Location: Sector 49, Gurgaon
Job Type: Full time, permanent

Job Summary:

We are looking for a dynamic and client-focused Customer Relationship Executive to manage and grow relationships with our clients. The ideal candidate will act as a trusted point of contact, ensuring client satisfaction, handling queries, resolving issues, and helping to deliver a seamless client experience that drives long-term loyalty and business growth.

Key Responsibilities:

• Serve as the primary liaison between the company and assigned clients.
• Build and maintain strong, long-lasting client relationships through regular communication and personalized support.
• Understand client needs and objectives to proactively offer solutions and ensure service satisfaction.
• Coordinate with internal teams to ensure timely and successful delivery of products/services according to client requirements.
• Address client concerns promptly and professionally, escalating issues when necessary.
• Monitor client account activity, usage, and satisfaction to identify risks or growth opportunities.
• Assist in upselling and cross-selling services to existing clients.
• Maintain detailed and organized records of client interactions and communications in CRM tools.
• Collect feedback and insights to help improve service offerings and client experience.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 1–3 years of experience in a client-facing role (client relationship, account management, or customer service).
• Excellent verbal and written communication skills.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• Inside sales: 1 year (Preferred)
• Telecommunication: 1 year (Preferred)
• Language:

• English (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person

• Strong interpersonal skills and a customer-centric attitude.
• Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.
• Problem-solving mindset with attention to detail.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

• Day shift
• Fixed shift
• Morning shift

Experience:

• Customer support: 1 year (Preferred)
• Telecommunication: 1 year (Preferred)

Language:

• English (Required)

Location:

• Sohna, Gurugram, Haryana (Preferred)

Work Location: In person