Customer Relationship Associate

Job Description – Customer Relationship Associate

Position Overview

We are looking for a Customer Relationship Associate with maturity, warmth, and exceptional communication skills to build long-term trust and rapport with our valued clients. The role is best suited for a woman professional aged 45 years or above who naturally enjoys interacting with people, can engage in meaningful conversations, and creates a positive, friendly, and welcoming environment for customers in our luxury showroom.

Key Responsibilities

• Greet and welcome customers warmly, making them feel comfortable and valued.

• Build strong, friendly, and long-lasting relationships with walk-in clients, ensuring they enjoy their in-store experience.

• Engage in conversations with customers in a polite, cheerful, and approachable manner.

• Support the sales team by keeping customers engaged while they explore collections.

• Maintain customer comfort—offer water, seating, and ensure a pleasant showroom atmosphere.

• Keep a mental record of repeat customers, remembering their preferences, families, and occasions.

• Convey trust and positivity, ensuring customers leave with a happy and memorable impression.

• Collect and share customer feedback with the management team for service improvement.

Qualifications & Skills

• Preferably a woman candidate aged 45 years or above.

• Prior experience in customer-facing roles (hospitality, retail, front office, or similar) is an advantage.

• Pleasant, talkative, and naturally friendly personality.

• Ability to converse fluently in English and local languages (Telugu/Hindi).

• Well-groomed, with a professional yet approachable appearance.

• Patience, empathy, and an ability to connect with people from diverse backgrounds.

Personal Attributes

• Warm, cheerful, and approachable.

• Strong people skills—enjoys meeting and talking with customers.

• Naturally positive and uplifting personality that enhances customer experience.

• Team player, willing to assist sales executives and managers in creating a customer-first culture.

Compensation & Benefits

• Attractive salary with growth opportunities.

• Employee discounts on products.

• Training in luxury customer service standards.

• A respectful and comfortable working environment.