Customer Relations Operations (Only Female Candidate Preffered)

We are looking for a Customer Relations Operations Executive to be the face of Soni Sapphire’s customer experience. The role involves handling customer queries with professionalism, especially for our premium/high-end clientele, while also managing brand interactions on Instagram.

The ideal candidate should be smart, confident, and have excellent communication skills with a pleasing personality. Experience with CRM tools will be a strong plus.

Key Responsibilities:

• Handle customer queries promptly via calls, emails, WhatsApp, and social media platforms.
• Manage and resolve queries of high-end customers with extra care and professionalism.
• Respond to DMs, comments, and customer concerns on Instagram, ensuring an engaging brand presence.
• Update and manage customer interactions using the CRM tool for smooth workflow.
• Build and maintain positive customer relationships to drive retention and satisfaction.
• Coordinate with internal teams to resolve order, delivery, or product-related issues.
• Maintain a professional tone and brand image in all communications.

Requirements:

• Strong verbal and written communication skills in English & Hindi.
• Smart, confident personality with a customer-first attitude.
• Ability to handle premium clients with patience and professionalism.
• Familiarity with Instagram & social media handling.
• Knowledge of CRM tools will be an added advantage.
• Graduate degree preferred (any field).
• 0–2 years of experience in customer service/client relations.

Perks & Benefits:

• Opportunity to work with a leading brand in the fashion & jewellery industry.
• Exposure to high-end clientele and luxury brand experience.
• Friendly and growth-oriented work environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Language:

• English (Required)

Work Location: In person