Customer Relation Executive

We are seeking a highly motivated and customer-oriented Customer Care Executive to join our team in Bangalore. The ideal candidate will be responsible for providing exceptional support to customers, handling inquiries related to diagnostic services, and ensuring a smooth and efficient experience for clients.

Key Responsibilities:

• Answer incoming calls and emails from customers, addressing inquiries related to diagnostic services, products, and processes.
• Provide accurate information regarding test procedures, results, pricing, and appointment scheduling.
• Assist customers in understanding the diagnostic services offered, helping them select appropriate tests.
• Resolve customer concerns and complaints promptly and professionally, ensuring customer satisfaction.
• Collaborate with internal teams (e.g., technical, sales) to address any customer issues or requests.
• Maintain detailed records of customer interactions, including inquiries, feedback, and resolutions.
• Follow up with laboratories to ensure the timely completion of their diagnostic services and that they are satisfied with the process.
• Stay updated with the latest diagnostic services, products, and company policies.
• Compliance with all company procedures, privacy standards, and regulatory guidelines.

Qualifications:

• Proven experience in customer service or support roles (preferably in healthcare or diagnostics).
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Empathetic, patient, and attentive to customer needs.
• Basic knowledge of diagnostic procedures or medical terminology is a plus.
• Comfortable working with various customer service tools and software.
• Ability to work in a fast-paced, dynamic environment.
• Flexibility to work in shifts, including weekends if required.

Educational Requirements:

• A Bachelor’s degree in any discipline is preferred.
• Prior experience in customer service or healthcare-related fields is an advantage.

Benefits:

• Competitive salary package.
• Opportunity for professional growth and development.
• Health insurance and other benefits.

Job Type: Full-time

Pay: ₹8,834.33 - ₹38,520.57 per month

Language:

• English (Required)

Work Location: In person