Customer Relation Executive

Job Description

What this job involves: To handle all resident complaints, assigning the complaint tickets to staffs, Attendance of Vendors and JLL Staffs to be maintain, Invoice checking, Move in and Move out of the residents to be monitored, Interior workers to be monitored, issuing of vehicle pass to the residents. Centralising all logs and requests What we re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you ll provide superior call logging services receiving and logging complaints containing complete details of the requests. In line with this, you ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, you ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope. Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you ll work closely with admin personnel in processing invoices. Likewise, you ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you ll actively participate in health and safety reviews and identify potential risks. You ll also participate in emergency evacuation procedures as needed. Sound like you To apply you need to have: Education and Experience Any Bachelor s degree. you ll need between Two- and Four-years experience in Facility (OR) Property Management. A working knowledge of any major vertical industry will also be very helpful. An eye for detail You ll have an eye for detail and an ability to analyse qualitative and quantitative information - and translate this into strategic deliverables. Great organisational skills You ll have great time management and organisational skills and be good at meeting deadlines in a fast-paced work environment and adapting to your team s or client s changing requirements.