Customer Relation Executive (CRE)

Job Description

CRM Management: Maintain and update customer information, lead status, and communication logs accurately within the CRM software ([Specify your CRM, e.g., Salesforce, HubSpot, Zoho CRM, etc.]). Generate reports from the CRM to track lead progress, performance metrics, and customer engagement. Ensure data integrity and consistency within the CRM system. Utilize CRM features to automate follow-up tasks and schedule appointments. Lead Follow-up & Nurturing: Conduct outbound calls to prospective leads generated through various channels. Qualify leads by understanding their needs, preferences, and budget. Provide comprehensive information about our products/services to potential customers. Schedule appointments and meetings for the sales team as required. Maintain a consistent follow-up cadence through calls, emails, and messages to convert leads into customers. Re-engage dormant leads and identify new opportunities. Customer Relationship Management: Build and maintain strong, long-lasting customer relationships. Address customer inquiries, resolve issues, and provide excellent support in a timely and professional manner. Gather customer feedback and relay it to the relevant departments for continuous improvement. Ensure customer satisfaction throughout their journey with us. Sales Support: Collaborate closely with the sales team to ensure a seamless transition of qualified leads. Assist in preparing sales pitches, presentations, and proposals. Achieve daily, weekly, and monthly targets for calls, follow-ups, and lead conversions. Stay updated on industry trends and competitor activities. Job Type: Full-time Pay: ₹8,086.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Paid time off Schedule: Morning shift Supplemental Pay: Yearly bonus Experience: Telecaller: 2 years (Preferred) Language: English (Preferred) Work Location: In person