Customer Relation Executive (CRE)

As a Student Relationship Manager at StudyMEDIC, your role will involve building and maintaining strong relationships with students. You will be responsible for understanding students" needs, preferences, and objectives in order to provide personalized assistance and support. This includes proactively addressing student enquiries, requests, and concerns in a timely and professional manner. You will serve as the first point of contact for student inquiries via phone, email, or in-person meetings. Key Responsibilities: - Collaborate with internal teams (e.g., sales, operations, IT, CRM) to address students" needs and deliver solutions - Work closely with the sales team to support account growth initiatives and achieve revenue targets - Maintain accurate records of client interactions, transactions, and communications - Gather feedback from students regarding their experience with our classes and live sessions - Act as a liaison between students and internal teams to relay feedback, suggestions, and improvement opportunities - Proactively identify areas for improvement or service enhancement to strengthen relationships with our students - Provide regular updates and insights to management regarding student feedback, issues, and areas of improvement - Responsible for following the instructions assigned by the Line Manager for the smooth operation of StudyMEDIC Qualifications Required: - Bachelor's degree - Proficiency in English Please note that this role requires you to have your own personal laptop. Additionally, you should be available to attend training sessions at our Thrissur office. This is a full-time, permanent position with a work location requirement of in-person interaction. (Note: Application Question(s) have been omitted from the job description as they are specific to the application process and not part of the general job responsibilities.),