Customer Quality Executive

Job Description

Position: Customer Quality Executive Location: Bhiwadi Department: Quality Assurance Reporting To: QA Manager / Plant Head Experience Required: 5-7 years in customer-facing quality role, preferably in wire & cable / electrical Role Summary: Responsible for managing customer quality concerns, including complaint resolution, corrective action documentation (CAPA), customer communication, and support for quality audits. Key Responsibilities: Customer Complaint Handling: Receive and log customer complaints related to product quality. Investigate root cause using tools like 5 Why, Fishbone, Pareto, etc. Coordinate with production, QC, and R&D to determine corrective actions. Prepare and submit 8D / 5Why / CAPA reports as per customer requirements. Customer Communication: Act as the single point of contact for customer quality concerns. Provide timely updates and solutions to customers on complaint status. Maintain a professional and prompt communication standard with all customers. Documentation & Reporting: Maintain detailed records of customer complaints, inspection results, and CAPA status. Generate weekly/monthly dashboards for internal management review. Track and follow up on open complaints until closure and effectiveness verification. Audit & Quality Support: Assist in preparing for customer audits and technical visits. Ensure traceability and documentation of quality parameters for dispatch batches. Support NCR (Non-Conformance Report) documentation and resolution. Desired Skills & Competencies: Strong communication and documentation skills Familiarity with 8D, CAPA, RCA, and quality management tools Ability to coordinate with internal teams under time pressure Proficient in MS Excel, Word, and ERP-based systems Qualifications: Diploma / B.E. / B.Tech in Mechanical, Electrical, or Industrial Engineering Experience in Quality function related to metals/wire/strip/cables is preferred ISO 9001 / IATF knowledge will be an added advantage Job Type: Full-time Pay: Up to ₹50,000.00 per month Schedule: Day shift Work Location: In person