Customer Quality Engineer - Software

Job Description

Plays a key customer Quality role in the local and world-wide arena as the primary product quality and pre/post-sales supportcontact /expert representing Intel in the eyes of Intel's customers and accurately representing the customer's requirements/needs inside Intel.Will be working in close collaboration with SMG and/or internal partners to set the strategic support direction for the accountResponsibilities may include Xeon systems technology enabling Platform software support for BIOS ,provisioning ,manageability and tools Platform software issue debug ,escalation resolution and support Publishing collaterals and presenting customer trainings on DCAI platforms. FACR and returns management support Resolving customer production challenges Securing early worldwide customer issue support across firmware ,software debug and failure analysis functions Provides post-sales technical expertise during the installation, implementation and maintenance of DCAI reference platforms May be involved in implementing detailed customer installation requirements. Ensures that client's needs have been met and that the product/solution is fully functioning according to specification. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. Qualifications include Experience in developing and validation of BIOS or firmware Experience in developing and validation of BMC/OpenBMC and manageability firmware Experience in developing and validation of S/W platform debug and monitoring tools Experience in Software issue validation and debug Experience in developing documents and presentations for customers Minimum Qualifications: BE / BTech- Electronics & Communication / Computer Science with 10(min) experience