Posted:5 hours ago|
Platform:
Work from Office
Full Time
Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation. Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance. Conformance claims via the Quality Management System. Knowledge of Quality Management Systems. Supports Supervisor with hosting customer visits at local facility. Prepare and distribute standard and customized internal and customer reports. Understands Customer Order Management policies, procedures and metrics. Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Serves as Quality Management Systems Champion (e.g. Internal Auditor Certification) and/or Subject Matter Expert.
Should be ready to work in US time zone, 5 PM to 2 AM IST, India Time.
Should be ready to work from office 3 days a week.
Cummins
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