Customer Operations Administrator

We are seeking a dedicated and organized Backend Operations Executive to join our team at our Panchkula office. The ideal candidate will have excellent English communication skills in reading, writing, and speaking, with the ability to interact professionally with English-speaking clients, truck drivers, and internal teams. This role involves managing backend operations, coordinating with truck drivers, tracking shipments, and drafting clear, professional emails to ensure seamless logistics and client satisfaction. The candidate must thrive in a fast-paced environment and be adept at multitasking while maintaining accuracy and efficiency.

Key Responsibilities:

• Manage backend operations, including [e.g., shipment scheduling, data entry, inventory updates, or logistics coordination].
• Actively communicate with truck drivers via phone calls or messaging platforms to confirm schedules, provide instructions, and resolve issues.
• Liaise with English-speaking clients via phone and email to provide updates on shipment status, address inquiries, or resolve operational concerns.
• Draft, proofread, and send professional emails to clients, drivers, and internal teams, ensuring clarity, accuracy, and appropriate tone.
• Maintain accurate records of driver communications, shipment details, and operational activities in CRM or logistics management systems.
• Collaborate with logistics, warehouse, and customer support teams to streamline processes and ensure smooth operations.
• Handle sensitive information, such as driver schedules or client contracts, with confidentiality and adherence to company policies.
• Assist with additional office-based administrative tasks, such as preparing reports, updating databases, or coordinating with vendors.

Qualifications and Skills:

• Communication: Exceptional English language skills in reading, writing, and speaking, with the ability to communicate clearly and professionally with clients, and colleagues.
• Logistics Knowledge: Understanding of logistics or supply chain operations, including tracking shipments and coordinating with drivers. Prior experience in transportation or logistics is a plus.
• Calling and Coordination: Confidence in making phone calls and maintaining regular communication with truck drivers to ensure compliance with schedules.
• Email Proficiency: Expertise in drafting professional, error-free emails tailored to clients, drivers, or internal stakeholders.
• Organizational Skills: Strong ability to manage multiple tasks, prioritize deadlines, and maintain attention to detail in a dynamic office environment.
• Technical Skills: Proficiency in Microsoft Office, Google Workspace, and logistics software [e.g., TMS like Transplace, Fleet Complete, or similar]. Familiarity with CRM systems is an advantage.
• Problem-Solving: Ability to troubleshoot operational issues, such as delivery delays or driver concerns, and implement effective solutions.
• Education: High school diploma or equivalent required; a degree in logistics, business administration, or a related field is preferred.
• Experience: 1-2 years in backend operations, logistics coordination, or a similar role; freshers with strong communication skills may be considered.

Requirements:

• Willingness to work from the office in during standard business hours or specific shifts.
• Comfortable making frequent phone calls to clients, with clear and professional communication.
• Reliable transportation to commute to the office.
• Ability to work in a team-oriented office environment while handling independent tasks.

Preferred Qualities:

• Proactive and resourceful, with a strong sense of responsibility for operational outcomes.
• Adaptable to changing schedules or urgent logistics needs.
• Comfortable working under pressure and resolving time-sensitive issues.

Job Type: Full-time

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person