Coordinate with drivers to manage route disruptions, delays, or emergencies. Maintain up-to-date service logs, driver rosters, and incident reports. Ensure all night buses are dispatched and return safely and punctually. Report and escalate operational issues (such as mechanical failures, safety concerns, or low staffing) to the relevant departments. Respond to passenger inquiries, complaints, or service issues via phone, email, or live chat during night hours. Assist passengers with lost property, service information, and accessibility requests. Provide clear communication regarding service changes, delays, or disruptions. Ensure a positive and supportive experience for all passengers traveling at night. Prepare nightly service reports, including ridership data and customer feedback. Maintain accurate records of incidents, service performance, and customer interactions. Support fare collection reconciliation and report any discrepancies. Assist with scheduling and updating route information as needed. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Quarterly bonus Work Location: In person
Coordinate with drivers to manage route disruptions, delays, or emergencies. Maintain up-to-date service logs, driver rosters, and incident reports. Ensure all night buses are dispatched and return safely and punctually. Report and escalate operational issues (such as mechanical failures, safety concerns, or low staffing) to the relevant departments. Respond to passenger inquiries, complaints, or service issues via phone, email, or live chat during night hours. Assist passengers with lost property, service information, and accessibility requests. Provide clear communication regarding service changes, delays, or disruptions. Ensure a positive and supportive experience for all passengers traveling at night. Prepare nightly service reports, including ridership data and customer feedback. Maintain accurate records of incidents, service performance, and customer interactions. Support fare collection reconciliation and report any discrepancies. Assist with scheduling and updating route information as needed. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Quarterly bonus Work Location: In person
As a Night Operations Coordinator, your primary responsibility will be to manage route disruptions, delays, and emergencies by coordinating effectively with drivers. You will be in charge of maintaining up-to-date service logs, driver rosters, and incident reports to ensure smooth operations throughout the night. It will be your duty to dispatch all night buses in a timely manner and ensure their safe return. In case of any operational issues such as mechanical failures, safety concerns, or low staffing, you will be required to report and escalate them to the relevant departments promptly. Addressing passenger inquiries, complaints, or service issues via phone, email, or live chat during night hours will also be part of your role. Additionally, assisting passengers with lost property, service information, and accessibility requests is crucial for providing exceptional customer service. You will play a key role in communicating service changes, delays, or disruptions clearly to passengers and ensuring a positive and supportive experience for everyone traveling at night. Preparation of nightly service reports including ridership data and customer feedback will be essential. Maintaining accurate records of incidents, service performance, and customer interactions, as well as supporting fare collection reconciliation and reporting any discrepancies are also part of the job. Furthermore, you will assist with scheduling and updating route information as needed. This position is full-time and requires working during the day shift. In addition to a cell phone reimbursement, you will be eligible for a quarterly bonus. The work location is in person, where you will actively contribute to the efficient and effective operation of our night services.,