Customer Operation in Hubli

As a Customer Support Representative at our company, you will be responsible for handling customer inquiries and resolving issues through email and chat support. Your main duties will include providing product information, addressing order-related issues, and ensuring customer concerns are promptly resolved. Utilizing your problem-solving skills, you will be expected to tackle complex customer issues efficiently. Collaboration with internal teams will be essential in resolving customer complaints effectively. Your role will also involve aiming to achieve productivity and quality targets set by the company to ensure the highest level of customer satisfaction. Our company, FiveS Digital, initially established as a BPO company in 2009, has diversified into digital technology services over the years. With over 12 years of experience in delivering top-notch business services, we have earned a reputation as pioneers in the IT business solutions and services sector. At FiveS Digital, we are committed to enhancing the customer experience through omnichannel contact centers, data-driven intelligence, shared services, and digital transformation via process automation. We focus not only on identifying, designing, executing, and analyzing business processes but also on continuously improving them to ensure robust and streamlined back-office operations.,