Customer Manager

For Business Development: o Creating market awareness about Mahindra Rural Home Finance by carrying out sales promotion / village activities. o Marketing Activity Plan to be prepared for generating required number of leads from Existing and new villages in a cluster. o Prepare date wise route plan for lead generation and documentation in discussion with Team Leader. o Enter all new leads generated in Agrassar Module. Simultaneously, update existing leads in Agrassar o Maintaining and developing relationships with existing customers and other local bodies (Sarpanch, Panchayat, Registrars)in order to get references and ease out the documentation process. For Portfolio Health: o Collecting Pre and post EMIs from the customer o Following up with NPA cases for collections, Assist collections team in closing NPAs where PTPs are broken repeatedly for all contracts mapped to him For Process improvement and Adherence: o Conducting preliminary field investigations and reference checks to verify the credibility of the potential customer o Collecting the requisite documents from potential customer and passing it to credit officer for verification o Supporting Credit officer to get necessary documents and information to facilitate loan sanctioning and disbursement o Following up on loan approvals for submitted files o Ensuring that complete documentation, stamping and other formalities related to pre / post disbursement are completed as required o Handling over the loan disbursement cheque to customer as required. o Providing time to time market feedback to team leader to facilitate business planning, o Attend weekly performance review meetings with the Team Leader