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Customer Insight

Customer Insight

Arohan

8 - 12 years

0 Lacs

kolkata west bengal

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

customer care service quality assessment outbound calling certification grievance redressal mechanism

Work Mode

On-site

Job Type

Full Time

Job Description

You will contribute in all functions of Customer Care, Service Quality, and Certification/Assessment in the Central Operations department. Your primary responsibilities will include managing the daily operations of the Grievance Redressal Mechanism, conducting outbound calls for Service Quality, and overseeing third-party Certification or Assessment. Key Responsibilities: - Contribute to Customer Care activities - Manage Service Quality operations and outbound calling - Oversee third-party Certification or Assessment processes Qualification Required: - Post Graduate degree - 8-10 years of relevant experience,

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Arohan

Financial Services

Noida

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