Customer handling

As a Customer Service Representative, you will be responsible for handling customer inquiries via email and chat, ensuring prompt and accurate responses to their questions. It is essential to provide knowledgeable assistance to customers and strive to exceed their expectations by going the extra mile in addressing their concerns. You will be expected to adhere to Service Level Agreement (SLA) deadlines to resolve customer complaints efficiently and effectively. In the event of complex issues, you should be able to identify and escalate customer requests to managers for further assistance and resolution. This role requires a proactive approach to customer service and a commitment to delivering high-quality support. This is a full-time position suitable for freshers who are looking to kickstart their career in customer service. The job offers a range of benefits including cell phone reimbursement, a flexible schedule, provided meals, paid sick time, and paid time off. You will be working the day shift with the potential for performance bonuses based on your achievements. Applicants must be willing to commute or relocate to Pimpri-Chinchwad, Maharashtra, as in-person work is required for this role. If you are dedicated to providing excellent customer service and enjoy problem-solving, this position offers an opportunity to grow and develop your skills in a dynamic environment.,