Customer Experience Specialist (Native Portuguese Speaker)

As part of Azerion, a European tech-based media and entertainment company, Sulake operates various successful casual gaming platforms and popular apps, including Habbo and Hotel Hideaway. We are currently seeking a native Portuguese speaker to join our Customer Experience Team in Spain for a full-time position. The role entails providing support for our online communities, Habbo and Hotel Hideaway, and follows a fixed rotating shift pattern with specified days off. Your primary responsibility as a Customer Experience Specialist will be to address inquiries, feedback, bug reports, and complaints from players in a friendly and helpful manner while maintaining a light and pleasant tone. Additionally, you will be involved in localization and communication tasks to ensure clear and culturally relevant messaging for Portuguese-speaking users. Key Responsibilities: - Responding to customer service tickets - Managing player-generated abuse reports and help queries - Localization and communication tasks - Creating and executing content such as games, competitions, stories, and marketing campaigns - Acting as a local point of contact for NGOs, police, and authorities - Fostering an appropriate atmosphere in Sulake online communities - Assisting in the analysis of country KPIs - Reporting game bugs Key Competencies: - Native Portuguese or Brazilian Speaker with excellent communication skills - Fluent in English and another language - Strong analytical and problem-solving abilities - Ability to work independently on multiple projects - Experience with community-based Internet products is advantageous - Customer service experience - Confident, outgoing personality - Team player - Proficient in computer and internet usage At Sulake, we prioritize diversity and equal opportunity for all employees, emphasizing gender, accessibility, LGBTIQ+, generations, and culture. We actively recruit individuals from diverse backgrounds to ensure fair and equitable treatment of all applicants and employees. Join our international team at Sulake and collaborate with skilled professionals across Europe in a dynamic and inclusive workplace that values innovation, teamwork, and personal growth.,