Customer Experience, Social Media & Communication Manager

Company Description

Teak and Traditions by Aura Furnishings, now operating for 15 years, is a well-established brand in Delhi NCR providing solutions for all home décor needs. Located in Sector 63, Noida, the company manages designing and manufacturing, including a large factory outlet. We offer a diverse range of products like upholstery fabrics, furniture, wallpapers, wooden flooring, outdoor furniture, and more. Known for competitive pricing and high-quality craftsmanship, we also provide customization options to meet our clients' unique requirements. We have now launched our online brand www.teakandtraditions.com and this opening is for that.

Role Description

This is a full-time, on-site role for a Customer Experience, Social Media & Communication Manager located in Noida. The role involves managing customer interactions, handling social media accounts, creating and disseminating press releases, and developing strategic communications plans. Day-to-day tasks include engaging with customers, coordinating with media outlets, and overseeing all social media marketing efforts to enhance brand presence and customer satisfaction.

Qualifications

• Excellent Communication and Strategic Communications skills, proficient in English
• Advanced knowledge of AI tools to create Social Media Posts is a MUST
• Proficiency in Social Media Marketing especially WhatsApp and Instagram
• Bachelor's degree in Communications, Marketing, or related field
• Ability to work independently and collaboratively in a team environment
• Experience in the home décor or furnishing industry is a plus
• Ability to coordinate with back-end teams at the Store to update consumers about order status
• Ability to sell new products via 1:1 WhatsApp chats