Customer Experience

Description

What You'll Do…

• The primary task of a documentation executive is to handle queries/tasks received from customers/stakeholders and/or assigned to them by their supervisors
• He / She must show the willingness to learn new things every time and then
• To accept direction / responsibility and maintain performance levels as per the Key Performance Indicators (KPI) assigned by the supervisor
• To be open to take additional responsibilities of training colleagues
• Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job
• Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad
• Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work

What You’ll Need…

• At least a bachelor’s degree in any stream
• Minimum 1 to 3 Years of experience in documentation
• MUST be willing to work in all shifts including night
• Experience of transition handling is preferred
• Ability to perform multiple tasks concurrently and meet deadlines.
• Demonstrate attitude for learning/Innovation and apply to solve problem in system
• Able to work under pressure, positive attitude towards teamwork and good responsibility
• Be able to work in shift and multicultural working environment
• Travel overseas may be required on occasion as business need

Here’s What We Offer …

• Exciting Work Culture: Join our friendly, supportive team and start making a difference from day one
• Innovate Logistics: Help improve global efficiency and shape the future of logistics
• Collaborative Environment: Work with leaders in the industry in a creative and open culture
• Growth Opportunities: Reach your full potential with abundant professional and personal development options
• Competitive Compensation: Earn a salary that reflects your skills and expertise
• Awards and Recognition: For outstanding performance or significant contributions to the company's success

About Shipco IT