Customer Experience

OneBanc is a neo-bank, dedicated to building the economic infrastructure for the workforce of India. The concept of OneBanc was born when a young girl questioned Vibhore, a serial entrepreneur, about the lack of growth in her piggybank savings. Embracing the ethos of #DemandMore, OneBanc facilitates connections between enterprises, banks, and HR Tech platforms to create enhanced value for all involved parties. The founding team has previously demonstrated their vision and leadership abilities through CoCubes, a comprehensive assessment solution for students and institutes, which was later acquired by Aon. OneBanc is now assembling a team to drive the FinTech revolution of the future. **Key Responsibilities:** - Respond to customer enquiries through chat, email, or phone - Deliver honest and personalized experiences to customers **Qualifications Required:** - 0 to 2 years of experience in customer experience - Excellent communication skills - Strong problem-solving abilities and a collaborative mindset - Approach tasks with an ownership mindset - Demonstrate empathy towards understanding customers" concerns and ensuring timely resolutions Please be informed that you can expect to receive an update on your application status within 7 days.,