Customer Experience & Order Fulfillment Intern

As a Customer Experience & Order Fulfillment Intern at Kneetoes, you will play a crucial role in ensuring a seamless experience for our customers. Your responsibilities will be diverse and hands-on, providing you with valuable insights into the operations of a fast-growing footwear brand. Key Responsibilities: - Ensure accurate and timely processing of all online orders - Communicate with customers to confirm orders, address queries, and forge strong relationships - Monitor pending orders, dispatch status, and follow up on deliveries - Handle returns and exchanges professionally and efficiently - Generate daily order reports with zero processing errors - Collaborate with the logistics team to ensure prompt order dispatches - Assist in enhancing customer satisfaction by supporting various initiatives We are seeking individuals who are: - Fluent in English and Hindi; knowledge of Kannada is a plus - Graduates from any stream or college, with a strong focus on attitude over qualifications - Friendly, proactive, and enthusiastic about learning and growth - Possess good communication skills and phone etiquette - Detail-oriented, organized, and adept at multitasking - Comfortable thriving in a fast-paced startup environment At Kneetoes, we offer: - A paid internship with the potential for a full-time position based on performance - Hands-on experience in startup operations and customer success - Mentorship, training, and personal development opportunities - A vibrant and collaborative work atmosphere that fosters creativity and teamwork If you are excited about this opportunity, please email your resume to faith@kneetoes.store. Join us at Kneetoes and be part of a brand that is reshaping comfort and style in the footwear industry.,