As a Customer Experience & Order Fulfillment Intern at Kneetoes, you will play a crucial role in ensuring a seamless experience for our customers. Your responsibilities will be diverse and hands-on, providing you with valuable insights into the operations of a fast-growing footwear brand. Key Responsibilities: - Ensure accurate and timely processing of all online orders - Communicate with customers to confirm orders, address queries, and forge strong relationships - Monitor pending orders, dispatch status, and follow up on deliveries - Handle returns and exchanges professionally and efficiently - Generate daily order reports with zero processing errors - Collaborate with the logistics team to ensure prompt order dispatches - Assist in enhancing customer satisfaction by supporting various initiatives We are seeking individuals who are: - Fluent in English and Hindi; knowledge of Kannada is a plus - Graduates from any stream or college, with a strong focus on attitude over qualifications - Friendly, proactive, and enthusiastic about learning and growth - Possess good communication skills and phone etiquette - Detail-oriented, organized, and adept at multitasking - Comfortable thriving in a fast-paced startup environment At Kneetoes, we offer: - A paid internship with the potential for a full-time position based on performance - Hands-on experience in startup operations and customer success - Mentorship, training, and personal development opportunities - A vibrant and collaborative work atmosphere that fosters creativity and teamwork If you are excited about this opportunity, please email your resume to faith@kneetoes.store. Join us at Kneetoes and be part of a brand that is reshaping comfort and style in the footwear industry.,
*Fashion Industry Experience Preferrable* Company Description Kneetoes is a dynamic and innovative footwear company dedicated to providing high-quality, stylish, and comfortable footwear for all occasions. Founded in 2010, our mission is to create footwear that combines cutting-edge design with exceptional craftsmanship, ensuring our customers step out in confidence and style. We have grown from a small startup to a recognized name in the footwear industry, earned a loyal customer base and received numerous accolades. Kneetoes values quality, innovation, sustainability, and customer satisfaction. Role Description This is a full-time, on-site role located in Bengaluru for a Store Manager for a Western Fashion brand . The Store Manager will be responsible for overseeing daily store operations, managing staff, ensuring customer satisfaction, and maintaining inventory. Additional responsibilities include implementing retail loss prevention strategies, handling customer inquiries and complaints, and ensuring the store meets sales targets. The Store Manager will also work on improving store policies and procedures to enhance the overall shopping experience. Qualifications Customer Satisfaction, Customer Service, and Communication skills Experience in Store Management and overseeing day-to-day operations Knowledge of Retail Loss Prevention strategies Strong leadership and team management skills Bachelor's degree in Business Administration, Retail Management, or related field is preferred Proven ability to meet sales targets and enhance customer experiences