Customer Experience & Order Executive

0 years

1 - 2 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We’re looking for a friendly, organized, and proactive person to handle all customer queries, convert leads into orders, and ensure smooth order management for our customized cakes & hampers. You’ll be the first point of contact for our customers and play a key role in making their celebrations memorable.

Key Responsibilities

  • Respond promptly to customer queries on Instagram, WhatsApp, and phone.
  • Explain our cakes, hampers, and customisation options in a friendly and engaging way.
  • Convert enquiries into confirmed orders and upsell additional items (candles, cupcakes, toppers, etc.).
  • Maintain an order tracker and coordinate with the kitchen & delivery team.
  • Ensure timely order processing and smooth delivery.
  • Follow up with customers for feedback and repeat orders.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

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