Customer Experience

OneBanc is a neo-bank dedicated to building the economic infrastructure for the workforce in India. The concept of OneBanc originated when a young girl questioned Vibhore, a serial entrepreneur, about why the money in her piggybank never increased. Embracing the philosophy of #DemandMore, OneBanc aims to connect enterprises, banks, and HR Tech platforms to enhance value for all stakeholders. The core team, known for their vision and executive expertise demonstrated in CoCubes - a comprehensive assessment solution for students and institutes, acquired by Aon - is now expanding to drive the FinTech revolution of the future. You should possess 0 to 2 years of experience in customer experience, excellent communication skills, strong problem-solving abilities, and a collaborative approach. Working with an ownership mindset towards deliverables is essential, along with empathy to understand customers" concerns and ensure they receive timely resolutions. Your responsibilities will include responding to customer inquiries via chat, email, or phone, and providing honest and personalized experiences to customers.,