Customer Experience Executive

Job Description

The role is designated to handle the below responsibilities and achieve the performance success indicators. 1. Virtual demo for applicable products : Receive the end customer requests and tele schedule the date/time for the virtual demo. Ensure to profile the customer in advance to answer core competence specific questions. 2. End customer Queries (Install/Repairs) : Receive end customer request through the email, whatsapp, tele voice call and promptly reply back the solution using the assigned platforms. 3. Customer Resolutions (Install/repairs) : Initiate end customer resolution process through technical intervention or commercial interventions after internal management approvals. 4. Enquiry reports : Build dashboard reports based on the interactions and publish every week to Internal stake holders. 5. Repair & Refurbish (on need) : Weekly visit the warehouse to inspect, order spares, packing materials and complete the service of the defective marked units to complete as Fully Saleable” OR “Seconds Sales”. 6. Process Documentation : Document responsibility driven processes to receive management approvals and document as per norms.