Customer Experience Champion

Job Title: Customer Experience Champion

Location: Hyderabad On-site (in Hills)

Salary: ₹10,000 – ₹30,000 per month (Based on experience and performance)

Job Type: Full-time

About the Role:

We are looking for a motivated and energetic Customer Experience Champion to join our growing sales and marketing team. The ideal candidate will be responsible for building deep connections and converting leads through calling potential customers, explaining our products/services, and maintaining positive client relationships.

If you enjoy communication and are passionate about sales and customer engagement, this role is perfect for you!

Key Responsibilities:

• Make outbound calls to new inquiries, cold database and existing customers.
• Have a solid capability to engage and build a strong bond with customers over a call
• Maintain a database of customer information and do timely follow up on leads.
• Set up meetings with leads, get them to the project site and coordinate with the sales and logistics teams to ensure a smooth experience for customers
• Understand customer needs and provide relevant information
• Work closely with the sales and marketing team to achieve targets.
• Maintain call records and prepare daily reports.
• Use CRM and other AI tools to communicate and nurture the leads.

Required Skills & Qualifications:

• Minimum qualification: 12th pass / Graduate (any stream).
• Good communication skills in English, Hindi and Telugu (additional regional language is a plus).
• Complete knowledge of Office Suite, Emailing tools, Whatsapp Marketing.
• Prior experience in telecalling, telesales, or customer service preferred
• Positive attitude, patience, and ability to handle customer queries effectively.

Perks & Benefits:

• Fixed salary + attractive incentives based on performance.
• Training and career growth opportunities.
• Friendly and supportive work environment.
• Flexible working hours (depending on role).

Schedule:

• Day shift
• 6 days working (1 day off on Tuesday Per week)

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person