Customer Experience Champion

As a Hospitality Operations Associate at our company, your role will involve the following key responsibilities: - Work on customer/escalations management: Addressing the queries and resolving any grievances of customers or partner hotels over calls & emails and providing the required support. - Work on booking management: Coordinating with the hotels to ensure every booking is well recorded to ensure a smooth experience for the customers. - Provide support services: Providing support in other functions as per the need, such as onboarding the partner hotels to the MiStay platform, providing research & analysis support to product, marketing, business development & other teams as required to drive growth. - Conduct market studies: Studying the hotel supply landscape of the respective cities as per territory, mapping with the existing partner network, and setting the plan/roadmap with the timeline as per priority for new partnerships. - Work on new hotel partnerships: Reaching out to new hotels, pitching the concept of MiStay and partnership proposal, doing the contracting, onboarding hotels at the MiStay platform along with managing and communicating with hotels in order to ensure price competitiveness and maximize bookings. Qualifications required for this role: - Excellent communication skills with a strong ability to empathize with people. - Passion for operations and customer/client management. - Can start immediately. - 0-1 years of experience required. - Fluency in Hindi and English. If you join us, you will also benefit from health insurance.,