Customer engagement intern

Job Description

Customer Engagement InternLocation: Pune (work from office) Duration: 6 Months Stipend: ₹8,000 to 12,000 per month Start Date: Immediate About scanO scanO is building the world’s first AI-powered oral health ecosystem. With scanO air (our physical screening device) and scanO engage (our digital platform), we’re empowering dental clinics, hospitals, and institutions to offer instant, accurate oral health screenings. Already trusted by 500+ clinics, scanO is redefining how preventive care is delivered. What You’ll Do As a Customer Engagement Intern, you’ll work closely with our partner clinics, hospitals, and institutional clients to ensure they’re successfully using scanO air and engage. Your focus will be on increasing product engagement, driving repeat usage, and ensuring clients are maximizing the value of the scanO ecosystem. Key Responsibilities: Conduct onboarding and product demo sessions for clinic staff, doctors, and admins Ensure smooth adoption of scanO air and scanO engage among new B2B customers Monitor usage dashboards and track key engagement metrics (e.g. number of scans, active users, follow-up conversions) Work with the sales and product teams to identify usage gaps and re-engage inactive clients Provide technical support and remote troubleshooting during early usage phases Execute engagement campaigns (e.g. tips, updates, feature highlights via WhatsApp/email) Assist in customizing workflows for different clinic setups (single-chair, multi-location, corporate health partners) Collate customer feedback and pain points for product refinement Maintain accurate CRM logs and track onboarding/completion status Help organize webinars or small-format training workshops for partner clinics Who You Are Marketing studentStrong communicator in English and Hindi (+ additional regional language is a bonus) Comfortable explaining technology to non-tech users (doctors, staff) Confident in presenting over Zoom/Meet; prior demo experience is a plus Curious about health-tech and SaaS tools used in B2B settings Familiar with Google Sheets, CRM systems, and WhatsApp Business Analytical mindset – you love digging into metrics to solve engagement puzzles Quick learner who thrives in fast-paced, impact-driven environmentsWhy Join scanO? Work with India’s most advanced AI oral health ecosystem Gain deep exposure to customer success, product growth, and SaaS engagement strategies Be mentored by senior leaders and co-founders Opportunity to convert into a full-time role based on performance Help shape the future of oral healthcare delivery Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Paid sick time Schedule: Day shift Work Location: In person