Job
Description
As an expert in Next Best Conversation (NBC) best-practice and strategy, you will be providing guidance and education to marketers and business stakeholders on utilizing data effectively in the design of NBCs. You will lead a team of NBC Consultants and Analysts focused on a specific portfolio, such as Credit Cards or Home Lending, in designing, configuring, and optimizing NBCs in Pega CDH. Your role will involve providing insights on portfolio optimization to maximize the value of NBCs for Marketing and Business stakeholders. Additionally, you will collaborate with other delivery team leads to ensure effective workload management and deployment of NBC strategies, adhering to change management best practices and policies. Key Responsibilities: - Provide expert guidance on NBC best-practice and strategy - Lead a team in designing, configuring, and optimizing NBCs in Pega CDH - Collaborate with delivery team leads for effective workload management and deployment of NBC strategies - Ensure compliance with change management best practices & policies Qualification Requirements: - Bachelor's degree in business or related discipline - Certified Pega Decisioning Consultant The company is seeking a candidate with 5-13 years of experience in data-driven communication roles in complex business settings. Hands-on experience in Pega CDH and expertise in Pega Customer Decision Hub are highly valued. Experience with Agile behaviors and principles is also desired. You should possess knowledge of data application, direct marketing principles, customer strategy, and be an expert in contact optimization. Strong analytical skills, communication, negotiation abilities, and a proactive problem-solving approach are essential for this role. As an expert in Next Best Conversation (NBC) best-practice and strategy, you will be providing guidance and education to marketers and business stakeholders on utilizing data effectively in the design of NBCs. You will lead a team of NBC Consultants and Analysts focused on a specific portfolio, such as Credit Cards or Home Lending, in designing, configuring, and optimizing NBCs in Pega CDH. Your role will involve providing insights on portfolio optimization to maximize the value of NBCs for Marketing and Business stakeholders. Additionally, you will collaborate with other delivery team leads to ensure effective workload management and deployment of NBC strategies, adhering to change management best practices and policies. Key Responsibilities: - Provide expert guidance on NBC best-practice and strategy - Lead a team in designing, configuring, and optimizing NBCs in Pega CDH - Collaborate with delivery team leads for effective workload management and deployment of NBC strategies - Ensure compliance with change management best practices & policies Qualification Requirements: - Bachelor's degree in business or related discipline - Certified Pega Decisioning Consultant The company is seeking a candidate with 5-13 years of experience in data-driven communication roles in complex business settings. Hands-on experience in Pega CDH and expertise in Pega Customer Decision Hub are highly valued. Experience with Agile behaviors and principles is also desired. You should possess knowledge of data application, direct marketing principles, customer strategy, and be an expert in contact optimization. Strong analytical skills, communication, negotiation abilities, and a proactive problem-solving approach are essential for this role.
