8 Customer Strategy Jobs

As a Technical And Scientific Expert (TSE) at Datwyler, you will play a crucial role in the high visibility and high impact area of healthcare. Your primary responsibility will involve collaborating with global pharmaceutical and biotech companies to develop innovative and life-saving drug packaging solutions. Working as a part of the Technical and Scientific Services (TSS) Team within Datwyler Healthcare, you will be based in the US and report directly to the Global Head of TSS. This team, which is customer-focused and operates on a global scale, collaborates closely with Sales, Marketing, and Product Management to achieve the business objectives of Datwyler Healthcare. Your role will entail providing exceptional scientific support and insights both externally to customers and internally to stakeholders. Your main duties as a TSE will include implementing the scientific strategy for assigned customer accounts, leading the technical sales process, and positioning Datwyler Healthcare products to external customers based on scientific insights and technical information. It will be essential for you to actively listen to customers and internal business units to gather relevant scientific and technical information, adapt to varying customer profiles and expectations, and act as the conduit between external customers and internal technical functions to achieve tactical and strategic goals. Moreover, you will be expected to address scientific inquiries from customers promptly, stay abreast of emerging scientific trends to initiate internal projects, align with Business Strategy, Product Strategy, and Customer Strategy, and enhance Datwyler Healthcare's scientific and technical credibility internally and externally. This will involve delivering technical presentations at conferences or webinars, providing customer and internal trainings, and building scientific relationships with customers in the pharmaceutical and biotech industry. To excel in this role, you should possess key attributes such as a curious and learning mindset, an affinity for technical and scientific discussions with pharmaceutical and biotech customers, the ability to work in a cross-functional, global team environment, and a scientific, technical, or engineering background combined with business acumen. Furthermore, you should be willing to learn about Datwyler packaging components, specifically elastomers, and their applications in drug packaging. This position is remote with occasional travel to Datwyler's Pune site, and being located near pharmaceutical hubs in Hyderabad is advantageous. You should be prepared to travel to conferences, trade shows, and customer visits (20-30%), attend targeted events to expand your network with customers, and be comfortable with both domestic and international travel. Ideally, you should hold a Ph.D. or Master's Degree in Life Sciences, Natural Sciences, Engineering, or a related field, along with 3+ years of relevant experience. An educational background or experience in Life Sciences, knowledge of drug products and therapeutic classes, and proficiency in drug research or formulation would be beneficial. At Datwyler, we believe in the power of people and their diverse contributions. We offer a dynamic and inclusive work environment with ample career growth opportunities and a commitment to agility, digitalization, and sustainability. Join us to unleash your creativity and ideas in a global setting where you can make a difference. Learn more about us at www.datwyler.com,

As a global leader in assurance, tax, transaction and advisory services, EY hires and develops passionate individuals to contribute towards building a better working world. The culture at EY emphasizes providing training, opportunities, and creative freedom to help individuals grow and evolve. EY believes in focusing not only on your current self but also on your potential and the limitless possibilities for career development. Motivating and fulfilling experiences are offered throughout your career journey to support you in becoming your best professional self. The role of Project Director-TMT-Business Consulting PI-CNS in Marketing Sales & Service in Mumbai involves working with Technology, Media & Entertainment, and Telecommunications (TMT) organizations. These industries face challenges related to competitiveness and agile corporate strategies for growth amidst industry convergence. EY assists TMT companies in creating exceptional employee and customer experiences, retaining talent, achieving operational excellence, protecting data and reputation, and pursuing M&A strategies to drive value and transformation. Within the Business Consulting - Marketing Sales & Service division at EY, the focus is on transforming businesses through people, technology, and innovation. The client-centric approach aims at delivering long-term value by solving strategic problems. The Business Consulting sub-service line includes Performance Improvement, Risk Consulting, Technology Consulting, and People Advisory Services. Business Consulting works with clients to reimagine their business model, drive growth, manage costs, respond to market pressures, and resolve operational challenges. In this role, you will be responsible for establishing and maintaining internal and external relationships, project delivery, identifying business opportunities, managing project resources, ensuring service quality, and meeting client expectations. You will contribute to brand development, knowledge management, client management, and business development. The ideal candidate should have a B.E. / B.Tech. or CA + MBA qualification from a reputable institute with a strong academic background and 10-16 years of experience in large Business Transformation Projects for media and entertainment companies in a consulting role. EY seeks individuals who can work collaboratively across client departments, solve complex problems, deliver practical solutions, and exhibit agility, curiosity, mindfulness, positive energy, adaptability, and creativity. With a strong global presence and commitment to employee development, EY offers a personalized Career Journey and access to career frameworks for growth and learning opportunities. Join EY in contributing to building a better working world by applying for this role if you meet the above criteria and demonstrate the required qualifications and skills. EY values inclusivity, career development, and employee wellbeing, striving to maintain a balance that enables excellent client service and individual growth. Apply now to be a part of EY's mission and make a positive impact in your professional journey.,

As a global leader in assurance, tax, transaction, and advisory services, EY hires and develops passionate individuals to contribute to building a better working world. At EY, there is a culture that values providing training, opportunities, and creative freedom to help individuals grow and reach their full potential. Your career at EY is what you make of it, with limitless potential and support to help you become your best professional self. The opportunity available is for the role of Project Manager in the TMT - Business Consulting PI-CNS - BC - Marketing Sales & Service team based in Mumbai. TMT (Technology, Media & Entertainment, and Telecommunications) organizations are facing challenges in evolving and transforming while staying competitive and agile in corporate strategies for growth. The role involves working with TMT companies to enhance employee and customer experiences, achieve operational excellence, protect data and brand reputation, and facilitate M&A strategies for value creation and risk reduction. Within the Business Consulting sub-service line of EY Consulting, the focus is on transforming businesses through people, technology, and innovation. The team works with clients to reimagine their business model, drive growth, manage costs, respond to market pressures, and resolve operational challenges across various areas such as finance, business transformation, and supply chain and operations. Your key responsibilities in this role include executing projects independently, identifying market opportunities, leveraging client relationships for new business, contributing to business leads and proposals, driving practice growth, managing project teams effectively, and supporting knowledge management initiatives within the organization. To qualify for this role, you should have 5-8 years of experience in large Business Transformation Projects for media and entertainment companies in a consulting capacity. An MBA/PGDBM/PGDM from premier business schools and relevant strategy consulting experience with big 4 or other premier consulting firms in Media and Entertainment Strategy is required. EY looks for individuals who can work collaboratively, solve complex problems, deliver practical solutions, and demonstrate agility, curiosity, mindfulness, and positive energy in their approach. EY offers a dynamic and inclusive work environment with opportunities for personal and professional growth. With a strong brand presence globally and a commitment to investing in skills and learning, EY provides a personalized Career Journey for its employees. If you meet the criteria for this role and are ready to contribute to building a better working world, apply now to join EY in this exciting opportunity.,

About LenDenClub LenDenClub is Indias largest Peer-to-Peer (P2P) Lending platform, owned and operated by Innofin Solutions Pvt.Ltd., an RBI-registered (NBFC-P2P). It provides an opportunity to lenders looking for high interest rates by connecting them with creditworthy borrowers looking for short-term loans. The platform has an active user base of over 2 Cr+ users and loan disbursal of over ?16,000 crores. LenDenClub also owns InstaMoney, which is one of Indias leading and fastest growing loan platforms for short term personal loan with over 30M downloads and annual growth rate of Multiple X. At InstaMoney, were building the credit first platform for Bharat fast, flexible, and accessible. If youre excited to shape how millions of users experience credit and know how to turn insight into action, wed love to hear from you. Location - Mumbai (onsite) Job Overview This is a strategic role youll own the outcomes, shape the roadmap, and guide execution across teams. We are looking for a data-driven Sr / Growth Manager to drive strategic initiatives that fuels revenue growth. What Youll Own Growth KPIs across the user lifecycle acquisition quality, activation, retention, and repeat loan conversion Campaign performance tracking (push, SMS, WhatsApp, in-app) identify whats working and what to fix Strategy for user engagement and reactivation journeys, in collaboration with Marketing/CRM and product teams Insights, reporting, and ideas to improve funnel performance and lifetime value Recommendations on targeting, segmentation, and messaging based on data Business Volume, Revenue and Cost KPIs as applicable for the role What Youll Need 5+ years in growth, lifecycle marketing, or customer strategy roles in fintech or consumer tech. MBA preferred. Strong understanding of customer journeys, engagement levers, and performance metrics Understanding of performance marketing Familiarity with CleverTap, MoEngage, or other engagement automation platforms Data-driven mindset comfort with funnels, cohorts, dashboards, and A/B testing Ability to work cross-functionally and influence teams across marketing, CRM, product, and analytics Self starter with a strong sense of discipline on timelines Why Join Us At LenDenClub, we take pride in being the first Peer-to-Peer lending platform to offer ESOP liquidity, and this achievement has allowed us to set a new benchmark. The progressive approach towards employee benefits has been acknowledged and appreciated and as a result, LenDenClub has been certified as a Great Place to Work successively for four year s by the Great Place to Work Institute. As a LenDenite, you will be a part of an enthusiastic and passionate group of individuals who own and love what they do. At LenDenClub, we believe in creating leaders, and you will get to work with complete freedom to chase your ultimate career goal without any inhibitions. We remain committed to continuing our journey of innovation and fostering a positive work environment for our team. Show more Show less

Key Responsibilities The Delivery Lead, will primarily be responsible for: Developing portfolio roadmap for respective area and execution against that roadmap. Manage the project approach and build stakeholder buy in around the project plan, commitments and changes Understanding of data / process flows for model implementation Support management of scope schedule, resourcing, dependencies, communications, and budget Manage, monitor and report progress, issues, dependencies, risks to portfolio lead, internal stakeholders and steering committees. Make recommendations to influence decision making in order to maintain progress towards delivery and benefits realization. Support governance and control activities in line with Business needs and aligned to organization's processes. Ensure adherence to standard controls and drive teams to achieve compliance and framework, capability management, risk management, security controls and technology architecture design. Establish effective governance and control, in line with Change Framework and coordination of cross technology teams across Global Business and Global Function delivery Work with the Product Owner to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies, including Scrum, Kanban and Lean, and corresponding management of dependencies Customers / Stakeholders Primary customers are: Business lines Functional Teams e.g. Risk, Group Finance Operational support teams Group & Regional teams Other Risk sub-functions global and regional The Delivery Lead will work with senior management and programme sponsors to help plan the programme and will continuously report progress, status and issues to this group. The Delivery Lead will interact equally with senior management of stakeholder groups and line staff as necessary. Governance should be in accordance with Group standards policy and procedures. Leadership & Teamwork Trusted by colleagues and costumers to make balanced, fair decisions Proven ability to motivate people to go above & beyond Able to adapt behavior in response to feedback Contribute to an environment of continuous performance improvement. Building an inclusive culture where diversity of thought and different perspectives are equally valued Major Challenges To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group. Drive embedding of new ways of working. Working across multiple markets and business/functions with multiple delivery and business partner teams Defining the approach and dealing with complex requirements and unique projects often one off initiatives. Management and control of projects to meet exacting timescales. Achieve sustainable saves and measurable improvements across the program as set out in the business case The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change program. Knowledge & Experience / Qualifications Experience Track record of leading delivery through teams directly and indirectly across local and remote environments Proven ability in working across multi-disciplinary and multi-cultural diverse work environments Evidence of managing and satisfying multiple stakeholders and perspectives in a fluid and changing environment High level of drive and motivation to ensure successful delivery of complex transformational initiatives Capabilities Leads and manages the implementation of change to ensure ongoing delivery of business goals Plans and manages activities needed to implement change successfully Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group. High level of drive and motivation to ensure successful delivery of complex transformational initiatives. Ability to leverage resources available to achieve WCL and business / function goals. Ability to make critical decisions and strategically prioritise based on WCL and business / function goals. Outstanding organizational, time management and planning skills in order to cope with multiple large-scale responsibilities. Collaborative end to end leadership style which enables interdependent outcomes and works across boundaries in an Agile and connected manner Problem solving Qualifications and Accreditations Educated to Masters standard Evidence of self-development across a number of disciplines Proven track record of performance Strategic Program Management across different business, function and products Industry recognized technical certifications i.e. Change Management, Master Black Belt Six Sigma

As a Technical And Scientific Expert (TSE) at Datwyler, you will play a vital role in consulting global pharmaceutical and biotech companies to develop innovative and life-saving drug packaging solutions. You will be a part of the Technical and Scientific Services (TSS) Team based in the US, reporting to the Global Head of TSS. Working closely with Sales, Marketing, and Product Management teams, you will provide scientific support and insights to both external customers and internal stakeholders. Your responsibilities as a TSE will include implementing scientific strategies for assigned customer accounts, leading the technical sales process, and positioning Datwyler Healthcare products based on scientific insights. You will gather and adapt scientific and technical information from customers, act as the voice of the customer internally, and bridge the gap between external customers and internal technical functions to achieve tactical and strategic goals. Additionally, you will address scientific inquiries from customers, stay updated on scientific trends, and contribute to business, product, and customer strategies. To excel in this role, we are looking for individuals with a curious and learning mindset, a passion for technical and scientific discussions, and the ability to collaborate in a global, cross-functional environment. You should have a background in science, technology, or engineering, combined with business acumen. A willingness to learn about Datwyler packaging components, particularly elastomers used in drug packaging, is essential. This position offers the flexibility of remote work with occasional travel to Datwyler's Pune site. Being located near pharmaceutical hubs in Western or Northern India is advantageous. You should be prepared to travel to conferences, trade shows, and customer visits, as well as engage in networking activities within the pharmaceutical and biotech industry. A Ph.D. or Master's degree in Life Sciences, Natural Sciences, Engineering, or a related field is required, along with at least 10 years of relevant experience. Background or experience in drug research or formulation and knowledge of drug products and therapeutic classes are considered a plus. At Datwyler, we believe that our employees are the driving force behind our success. Joining our team means being part of a diverse and inclusive environment that values your contributions and offers extensive career development opportunities. We are committed to fostering agility, digitalization, and sustainability while encouraging creativity and innovation from our employees. If you are ready to make a difference and contribute your expertise to a global leader in elastomer components, apply now to be a part of Datwyler's dynamic team.,

What Lodha values are we seeking in this leader? 1. Ownership mindset (always getting better / finding a way forward): positive, problem solving attitude through attention to detail, learning (within and outside), and can do spirit. 2. Hard work 3. Intelligence 4. Clarity on ethics and humility What relevant experience does the person need to have? 1. Passion for building brand loyalty in target consumers (brand building, product & service excellence, personally engaging with consumers and CPs etc.) 2. Good numerical understanding 3. Good managerial & people skills. Key focus areas: Product 1. Understanding competitor product offering & value proposition 2. Understanding market supply-demand, consumer and pricing dynamics 3. Coordinating with multiple functions to ensure that the project is launched on time to meet the AOP objective. 4. Product review to ensure that quality and readiness is in line with / better than consumer expectations. This shall cover unit, buildings, KCAs, landscape and parking. Sales, Brand & Marketing 1. Understanding the Lodha brands overall positioning and finetuning it to the markets requirements a. Articulating the region/ project plan short (0-12 months) and medium term (13-36 months) in the market) b. Ensure that product mix in market is in synch with the brands positioning and goals. c. Ensure that the brand standards that are defined by the Marketing team are consistently delivered at each touchpoint d. Ensure that the necessary product trainings are conducted for the functional teams on what the brand stands for and how one can align our designs, initiatives and service towards the same. 1. Own the GTM process and coordinate with Customer facing teams including Marketing, CE, HPM, Design, CM and Liaison to ensure that launches happen in a timely manner and are successful. 2. Works closely with Sales teams in the region to ensure the launch and sustenance plans are executed as per defined in the AOP 3. Responsible for consumer lifecycle from booking to possession ensure regular communications are being made and customer events atleast once a year to generate good WOM (not necessarily to drive Sales). 4. Executing all marketing deliverables in the market: a. Align the project goals with those of Brand Lodha and our corporate Values, to ensure consistent messaging by working closely with the Marketing team b. Work with Marketing to plan & execute major events for the residents. 5. Understanding customer satisfaction through CE and HPM feedback, direct customer interaction as well as quantitative measures and ensuring that the region customer satisfaction goals are met Service 1. Ensuring that we have the right people in these roles and continuously helping them improve with training and cultural clarity. Financial 1. Working with Sales to deliver on AOP goals wrt Pre-Sales and Embedded EBITDA thereto (volume v. price trade- off). 2. Working with RCFO to identify and deliver on cost optimization opportunities in customer facing areas. 3. Managing through Sales Strategy on Competition benchmarking, Pricing implementation and Inventory Management

Job Description Role: Manager Customer Experience Experience: 5~9 years Job Location: Hyderabad Note: People who can start immediately or in a weeks time would be preferred though not a show stopper for others. Prior experience in customer journey mapping , design thinking is must. Main Purpose : We are seeking a passionate and dedicated Manager Customer Experience to join our team. The ideal candidate will be responsible for enhancing the overall customer journey, ensuring that every interaction with our brand is positive and impactful. Key Tasks & Responsibilities : Develop and implement customer experience strategies that align with company goals. Analyze customer feedback and data to identify areas for improvement. Collaborate with cross-functional teams to enhance customer touchpoints. Monitor and report on customer satisfaction metrics. Conduct regular training sessions for staff on best practices in customer service. Stay updated with industry trends and best practices in customer experience Preferred Skills: Experience in B2B and B2B2C company Knowledge of customer journey mapping and design thinking. Certification in customer experience management (e.g., CCXP). Qualification & Competencies : MBA in Marketing(Good to have), or a related field. Exp: 5-10 years Proven experience in a customer experience or customer service role. Strong analytical skills and the ability to interpret qualitative data. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Proficiency in CRM software and other customer service tools.