Customer Contact Comms Specialist - Voice

As a Customer Contact Comms Specialist - Voice at Accenture, you will be part of our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. We are seeking a candidate proficient in email and chat processes, with strong typing skills. Customer communications involve interactions between customers and businesses through various channels such as digital platforms and in-person touchpoints. These interactions can occur over the phone, via text, chat, or face-to-face meetings. You will be expected to work collaboratively in a team environment, establish robust client relationships, and possess excellent written and verbal communication skills. Additionally, your role will require effective collaboration, interpersonal abilities, and problem-solving skills to analyze and resolve moderately complex issues. Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With a workforce of 699,000 individuals serving clients in over 120 countries, we are dedicated to leveraging technology and human ingenuity to drive positive change and deliver value to our clients, people, shareholders, partners, and communities. Discover more about us at www.accenture.com.,