Customer Complaints Handler

Job Title: Complaint Handler

Department: Customer Service / Quality Assurance

Location: Khasra No 12/21 & 22, Jalalpur-1, Sanoli, Jalalpur Road, Bapauli, Panipat

Gender : Male/Female

Job Summary: The Complaint Handler is responsible for managing customer complaints in a timely, professional, and compliant manner. This role ensures proper documentation, investigation, resolution, and reporting of complaints, following company policies and regulatory requirements.

Key Responsibilities:

- Receive, log, and acknowledge customer complaints promptly.

- Investigate complaints by gathering necessary information from customers, internal teams, and records.

- Identify root causes and propose corrective and preventive actions (CAPA).

- Maintain accurate and detailed complaint records in the system.

- Communicate resolution and follow-up with customers in a professional manner.

- Escalate critical issues to management as required.

- Generate complaint trend reports and share insights with relevant departments.

- Ensure compliance with industry regulations, ISO standards, and company SOPs.

Qualifications & Skills:

- Any Graduation.

- Computer knowledge (MS Exce, MS Word).

Salary :- Upto 20k

Interested candidates should be apply on whatsapp :- 7419600305

Job Type: Full-time

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

Speak with the employer
+91 7419600305