Customer care - Upstox

UPSTOX IB – Customer Service Process role:

Job Title: Customer Service Associate – UPSTOX IB Process

Location: Thane Highstreet, Maharashtra

About the Role

We are seeking enthusiastic and customer-focused individuals to join our UPSTOX IB Process team. This is a purely customer service role with no sales, no targets, focused on providing exceptional support and assistance to customers.

Key Responsibilities

• Handle inbound customer queries via calls, emails, or chat in a professional and courteous manner.
• Provide accurate and timely information regarding UPSTOX products, services, and processes.
• Resolve customer issues effectively, ensuring high levels of customer satisfaction.
• Maintain and update customer records in the database.
• Adhere to company guidelines, processes, and quality standards.
• Collaborate with team members to ensure smooth workflow and support.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong customer service orientation with a problem-solving mindset.
• Ability to handle customer queries patiently and professionally.
• Basic computer knowledge and typing skills.
• Good listening and interpersonal skills.

Qualifications

• Minimum Education: HSC (12th) Pass.
• Freshers and experienced candidates are welcome.
• Prior experience in customer service (preferred but not mandatory).

Compensation

• Freshers: ₹18,836 CTC (₹16,258 in-hand).

Work Details

• Shift Timing: 8:00 AM to 5:00 PM (Day Shift).
• Interview Process: Just 1 operational round.
• Work Type: Full-time, On-site.

Why Join Us?

• No sales, no targets – purely customer service.
• Friendly and supportive work environment.
• Opportunity to grow within the organization.

Team Hr

Helpmate

Job Type: Full-time

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person