Customer Care Team Executive

Job Title: Customer Care Executive

Department: Customer Relations
Industry: Real Estate
Reporting To: Customer Care Executive

Exp:Real Estate Industry is Mandatory

Job Summary:

The Customer Care Executive is responsible for managing customer interactions, addressing queries, and providing effective after-sales support. The role ensures that every client receives timely assistance and a positive experience throughout the property purchase and possession process.

Key Responsibilities:

• Handle incoming and outgoing calls, emails, and walk-in customer queries.
• Maintain customer records and communication logs in CRM systems.
• Provide customers with timely updates regarding project status, payments, and documentation.
• Coordinate with internal teams such as Sales, Projects, Accounts, and Legal to resolve customer issues.
• Assist customers with agreement documentation, payment receipts, registration, and possession formalities.
• Record and track customer complaints, ensuring timely resolution and feedback.
• Support in organizing customer meetings, handover events, and feedback sessions.
• Maintain a professional and courteous approach in all interactions to enhance customer satisfaction.
• Prepare daily and weekly reports on customer communication and pending issues.

Required Skills:

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good knowledge of MS Office (Excel, Word, Outlook) and CRM tools.
• Positive attitude, patience, and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Fluency in English and local languages preferred.

Qualifications & Experience:

• Bachelor’s degree in any discipline.
• Job Title: Customer Care Executive

Department: Customer Relations / CRM
Industry: Real Estate
Reporting To: Customer Care Team Leader / CRM Head

Job Summary:

The Customer Care Executive is responsible for managing customer interactions, addressing queries, and providing effective after-sales support. The role ensures that every client receives timely assistance and a positive experience throughout the property purchase and possession process.

Key Responsibilities:

• Handle incoming and outgoing calls, emails, and walk-in customer queries.
• Maintain customer records and communication logs in CRM systems.
• Provide customers with timely updates regarding project status, payments, and documentation.
• Coordinate with internal teams such as Sales, Projects, Accounts, and Legal to resolve customer issues.
• Assist customers with agreement documentation, payment receipts, registration, and possession formalities.
• Record and track customer complaints, ensuring timely resolution and feedback.
• Support in organizing customer meetings, handover events, and feedback sessions.
• Maintain a professional and courteous approach in all interactions to enhance customer satisfaction.
• Prepare daily and weekly reports on customer communication and pending issues.

Required Skills:

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good knowledge of MS Office (Excel, Word, Outlook) and CRM tools.
• Positive attitude, patience, and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Fluency in English and local languages preferred.

Qualifications & Experience:

• Bachelor’s degree in any discipline.
• 1–3 years of experience in Customer Service or CRM, preferably in the Real Estate sector.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 9133367000