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Innover Digital
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Customer Care Representative

Customer Care Representative

Innover Digital

1 - 6 years

3 - 8 Lacs

kolkata

Posted:2 weeks ago| Platform:

Apply

Skills Required

it services technical process customer support representative customer care representative focus international voice process technical support representative customer service troubleshooting pts

Work Mode

Work from Office

Job Type

Full Time

Job Description

[{"Remote_Job":false , "Posting_Title":"Customer Care Representative" , "Is_Locked":false , "City":"Kolkata" , "Experience_Required":"1 + Year","Industry":"IT Services","Job_Description":"

JD Frontier PTS CSR

We are hiring for Customer Support Representative (For a Technical Process)

Technical Troubleshooting Experience is a Must

At Innover, a Technical Support Representative has a crucial responsibility to deliver timely, accurate and

professional customer service and technical solutions to all our clients. This vital position requires an actionoriented, flexible problem-solver who will assist customers in tracking their orders, raising invoices etc. Associates

communicate with customers primarily through phone calls and utilize a variety of software tools to come up with

effective solutions in a quickly manner.

Education: Minimum qualification required is 12th standard.

Shift: Night/Rotational Shifts

Experience: Minimum 1 Year in International Voice Process (Technical Process Exp)

Work Mode: 5 Days Work From Office (Home Pick & Drop provided)

Mandatory Skills:

1. Technical Troubleshooting

2. Router Troubleshooting

3. Internet/Broadband Troubleshooting

Responsibilities:

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events.

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate

prioritization of tasks as assigned.

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to maintain calm neutral voice in highly escalated situation
","Job_Type":"Full time" , "Job_Opening_Name":"Customer Care Representative","State":"West Bengal" , "Country":"India" , "Zip_Code":"700091" , "id":"153957000004495160" , "Publish":true , "Date_Opened":"2025-08-29" , "Keep_on_Career_Site":false}]

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Customer Care Representative