Customer Care Rep II

3 - 7 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The Customer Service Representative plays a crucial role in providing exceptional customer service by handling customer inquiries, processing orders, and coordinating transportation for product shipments. You will be responsible for responding to customer calls, entering order details into the system, and ensuring a clear understanding of customer requirements. Additionally, you will schedule transportation with carriers for deliveries between plants, warehouses, and customers, taking various constraints into consideration. In this role, you will work closely with customers to coordinate order details, suggest changes when necessary, and liaise with other departments to ensure smooth shipments. Handling a range of customer concerns, you will identify and resolve issues promptly or escalate them as needed. It is essential to maintain a high level of customer service by addressing complaints effectively and logging them in the appropriate system for tracking. As a Customer Service Representative, you may also assist in training less-experienced team members, participate in projects as directed, and adhere to company policies and procedures, including safety regulations and quality standards. Your role may involve participating in customer visits and supporting the implementation of the Responsible Care Management System. To excel in this position, you should have knowledge of logistics and customer service procedures, proficiency in office systems like JDE, and a customer service-oriented mindset. Strong communication skills, organizational abilities, attention to detail, and problem-solving skills are essential. Fluency in English and a college degree are preferred, along with at least 3 years of customer service and logistics experience. If you are looking for a challenging yet rewarding role that allows you to interact with customers, resolve issues efficiently, and contribute to the overall customer service experience, this position may be the perfect fit for you.,

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