Customer Care Manager

Job Description

A Customer Care Manager (CCM) in the automotive service industry is responsible for managing customer inquiries, complaints, and feedback, ensuring efficient resolution of issues, and overseeing the customer care team to maintain high satisfaction levels. This role also involves tracking customer feedback to improve service quality and managing loyalty programs. Customer Care Manager (CCM) Customer Care Manager (Automobile Industry - 4 Wheelers) Key Responsibilities: * Manage customer inquiries, complaints, and feedback across various channels Job Types: Full-time, Permanent, Fresher Pay: ₹28,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Provident Fund Schedule: Day shift Morning shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Work Location: In person