Customer Care Manager

0 years

3 - 6 Lacs

Posted:9 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Objectives of this role

  • Manage daily workflow within the customer service department
  • Create and track customer service goals
  • Supervise a team of customer service representative
  • Assist in developing an effective customer loyalty program
  • Document all interactions with clients

Responsibilities

  • Respond to customer inquiries on a regular basis
  • Receive and implement customer feedback to improve the quality of service
  • Manage daily progress in meeting important business metrics
  • Generate detailed reports on customer interactions
  • Provide additional upskilling or learning opportunities for team members
  • Oversee the budget for the customer service department

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,889.28 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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