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Marathe InfoTech
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Customer Care Manager

Customer Care Manager

Marathe InfoTech

2 - 3 years

2 - 6 Lacs

Pune

Posted:1 month ago| Platform: GlassDoor logo

Apply

Skills Required

communication workflow service reports learning software chat management

Work Mode

On-site

Job Type

Full Time

Job Description

Let's be part of our mission

We're looking for passionate people to join us on our mission. We value flat hierarchies, clear communication, and full ownership and responsibility.

We are always excited to welcome new talent! Our team is made up of visionary individuals who take initiative to demonstrate resourcefulness, innovation, and passion.

If you are talented, hard working and yearning to deliver, apply Nowat jobs@mipl.co.in

Customer Care Manager

Location : Pune

Job Type : Full-Time

Customer Care Manager

Key Responsibilities :

Manage daily workflow within the customer service department
Manage & facilitate daily customer calling
Create and track customer service goals
Supervise a team of customer service representatives
Document all interactions with clients
Respond to customer inquiries on a regular basis
Manage daily progress in meeting important business metrics
Generate detailed reports on customer interactions
Provide additional upskilling or learning opportunities for team members

Skills and Qualifications:

Relevant experience in customer service manager minimum 2 to 3 years.
Strong understanding of customer service software eg. Live chat, etc.
Clear verbal and written communication skills
Familiarity with management techniques
Need Graduation and Master's degree
MS Office

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