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Customer Care Manager

2 - 3 years

2 - 6 Lacs

Posted:19 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Let's be part of our mission

We're looking for passionate people to join us on our mission. We value flat hierarchies, clear communication, and full ownership and responsibility.

We are always excited to welcome new talent! Our team is made up of visionary individuals who take initiative to demonstrate resourcefulness, innovation, and passion.

If you are talented, hard working and yearning to deliver, apply Nowat jobs@mipl.co.in


Customer Care Manager

Location : Pune

Job Type : Full-Time


Customer Care Manager
Key Responsibilities :
  • Manage daily workflow within the customer service department
  • Manage & facilitate daily customer calling
  • Create and track customer service goals
  • Supervise a team of customer service representatives
  • Document all interactions with clients
  • Respond to customer inquiries on a regular basis
  • Manage daily progress in meeting important business metrics
  • Generate detailed reports on customer interactions
  • Provide additional upskilling or learning opportunities for team members


Skills and Qualifications:
  • Relevant experience in customer service manager minimum 2 to 3 years.
  • Strong understanding of customer service software eg. Live chat, etc.
  • Clear verbal and written communication skills
  • Familiarity with management techniques
  • Need Graduation and Master's degree
  • MS Office

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