Customer Care Executive(US Process)

Position- Customer Care Executive

Experience- 0 to 1 Year

Position For - Only Male Candiadte

Rolles & Responsibilities :-

• Handle customer inquiries via phone, email from international clients.
• Provide timely and accurate information and support to customers.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain a high level of customer satisfaction through exceptional service.
• Collaborate with other departments to address and resolve customer concerns.
• Document customer interactions and feedback in the CRM system.
• Stay updated on product knowledge and company policies.
• Identify and escalate priority issues to appropriate resources.

Qualifications

• Bachelor’s OR Diploma degree or equivalent work experience.
• Proven experience in international customer service or support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours to accommodate different time zones.
• Cultural sensitivity and ability to interact with diverse customers.
• Proficiency in English (Fluent)

Skills

• Customer Relationship Management (CRM) software
• Conflict resolution
• Multilingual communication
• Email and chat support
• Time management
• Product knowledge
• Interpersonal skills
• Adaptability

Note- Immediate Joining

Job Type: Full-time

Pay: ₹10,547.76 - ₹22,000.00 per month

Benefits:

• Health insurance

Language:

• English (Preferred)

Work Location: In person