Position- Customer Care Executive Experience- 0 to 1 Year Position For - Only Male Candiadte Rolles & Responsibilities :- Handle customer inquiries via phone, email from international clients. Provide timely and accurate information and support to customers. Resolve customer complaints and issues efficiently and effectively. Maintain a high level of customer satisfaction through exceptional service. Collaborate with other departments to address and resolve customer concerns. Document customer interactions and feedback in the CRM system. Stay updated on product knowledge and company policies. Identify and escalate priority issues to appropriate resources. Qualifications Bachelor’s OR Diploma degree or equivalent work experience. Proven experience in international customer service or support roles. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to work flexible hours to accommodate different time zones. Cultural sensitivity and ability to interact with diverse customers. Proficiency in English (Fluent) Skills Customer Relationship Management (CRM) software Conflict resolution Multilingual communication Email and chat support Time management Product knowledge Interpersonal skills Adaptability Note- Immediate Joining Job Type: Full-time Pay: ₹10,547.76 - ₹22,000.00 per month Benefits: Health insurance Language: English (Preferred) Work Location: In person
As a Customer Care Executive, your role will involve handling customer inquiries from international clients via phone and email. You will be responsible for providing timely and accurate information, resolving customer complaints efficiently, and maintaining a high level of customer satisfaction through exceptional service. Collaboration with other departments to address customer concerns, documenting interactions in the CRM system, staying updated on product knowledge, and escalating priority issues when necessary will also be part of your responsibilities. Key Responsibilities: - Handle customer inquiries via phone and email - Provide timely and accurate information and support - Resolve customer complaints efficiently - Maintain a high level of customer satisfaction - Collaborate with other departments to address customer concerns - Document customer interactions in the CRM system - Stay updated on product knowledge and company policies - Identify and escalate priority issues - Use Customer Relationship Management (CRM) software - Resolve conflicts and provide excellent email and chat support - Manage time effectively - Demonstrate product knowledge - Utilize interpersonal skills and adaptability Qualifications: - Bachelors or Diploma degree, or equivalent work experience - Proven experience in international customer service or support roles - Excellent verbal and written communication skills - Strong problem-solving skills and attention to detail - Ability to work flexible hours to accommodate different time zones - Cultural sensitivity and ability to interact with diverse customers - Proficiency in English (Fluent) The company offers health insurance as part of the benefits package, and the job type is full-time. Immediate joining is required for this position. The work location is in person.,