0 - 31 years

1 Lacs

salt lake city kolkata/calcutta

Posted:5 days ago| Platform: Apna logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Law Firm Required - Dealing with customer issues and churning out an easy-to-follow solution. Customer service representatives typically do the following : 'Listen to customers' questions and concerns and provide answers or responses. Provide information about our services. Effectively handle customer complaints, stay calm and listen actively to understand the issue, then empathize with the customer's frustration and acknowledge their concerns. Apologize sincerely for their experience, even if you don't fully agree, then investigate the problem to find a viable solution. Communicate the proposed solution clearly, follow up to ensure satisfaction, and use the feedback to improve your products or services in the future. Identifying customer needs • designing and delivering service to meet those needs • seeking to meet and exceed customer expectations • seeking feedback from customers • acting on feedback to continually improve service • communicating with customers • having plans in place to deal with service problems. Handle customer queries, resolve complaints quickly, provide clear product or service information, keep records updated, and collect feedback to help the company improve.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

mumbai suburban, navi mumbai, mumbai (all areas)

thane, navi mumbai, mumbai (all areas)