Customer Care Executive [UK Accent]

We are looking for a Customer Care Executive with a neutral or UK accent to handle inbound and outbound customer interactions. The ideal candidate should have excellent communication skills, a polite demeanor, and the ability to resolve customer queries effectively while ensuring a high level of satisfaction.

Key Responsibilities

Handle inbound and outbound calls to assist customers with their queries and concerns.

Provide accurate information about products, services, and policies.

Maintain a professional and empathetic tone during conversations.

Ensure first-call resolution whenever possible and escalate issues when necessary.

Keep accurate records of customer interactions and update CRM systems.

Follow company scripts and guidelines while ensuring a personalized experience.

Meet performance metrics such as call quality, customer satisfaction, and response time.

Requirements

Fluent in English with a neutral or UK accent.

Excellent verbal and written communication skills.

Previous customer service, BPO, or call center experience preferred but not mandatory.

Ability to handle pressure and work in a target-driven environment.

Basic computer skills and familiarity with CRM tools.

Flexible to work in UK shifts.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person