Customer Care Executive

Teleperformance (TP)

1 - 6 years

1 - 5 Lacs

kolkata jaipur

Posted:4 days ago| Platform:

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Skills Required

crm customer service customer care customer service tools troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Care Executive to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in customer service, with excellent communication and problem-solving skills.

Roles and Responsibility

Provide exceptional customer service through various channels, including phone, email, and chat
Respond to customer inquiries and resolve issues professionally and promptly.
Utilize advanced support technologies and processes to achieve outstanding results.
Collaborate with internal teams to ensure seamless customer experiences.
Analyze and resolve complex customer complaints and concerns.
Develop and maintain thorough knowledge of products and services.

Job Requirements

Proven experience in customer service or a related field
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
Strong analytical and troubleshooting skills.

Experience with CRM software and other customer service tools.
Ability to adapt to changing situations and priorities.

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