Customer Care Executive

Job Title: Customer Support Executive (Technical Sales & Upselling) Location: Udyog Vihar, Gurgaon Salary: ₹4.5 LPA – ₹4.8 LPA ( Including Performance Linked Incentive) Shift Pattern: 5 Days Working | Rotational Shifts & Rotational Week-offs Role Overview We are seeking high-energy professionals for the role of Customer Support Executive with a heavy focus on Hardcore Technical Sales and Upselling. This role requires a unique blend of technical troubleshooting skills and a sales-driven mindset to convert support interactions into revenue opportunities. Key Responsibilities Hardcore Sales & Upselling: Proactively identify customer needs during support calls to pitch and sell relevant technical products, services, or upgrades. Technical Support: Provide primary level technical assistance to international customers, resolving queries related to hardware, software, or service connectivity. KPI Management: Consistently meet or exceed monthly sales targets and performance benchmarks (AHT, CSAT, and Conversion rates). Customer Engagement: Maintain high standards of communication to ensure a seamless experience for international clients. Mandatory Requirements Experience: Minimum 6 months of documented Sales experience (International/Domestic BPO). Hardcore sales or upselling experience is essential. Education: Must be a Graduate in any stream. Skills: Exceptional verbal and written communication skills in English. Technical Knowledge: Basic to average understanding of technical support concepts. Flexibility: Must be comfortable with Rotational Shifts and Rotational Week-offs. Availability: Immediate Joiners only. Benefits Competitive salary package (up to ₹4.8 LPA). Professional growth in a leading international BPO environment. 5-day work week. How to Apply If you meet the above criteria and are ready to excel in a target-driven environment, please contact: Contact Person: Manik Vashist Phone: +91 7986545758 Email: Manik.vashist@teleperformanceDIBS.com