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QnQ Healthcare Pvt Ltd
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Customer Care Executive

Customer Care Executive

QnQ Healthcare Pvt Ltd

1 - 5 years

0 Lacs

viluppuram tamil nadu

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

excellent communication skills basic knowledge of pharmaceutical products strong listening abilities problemsolving abilities proficiency in ms office proficiency in crm tools

Work Mode

On-site

Job Type

Full Time

Job Description

As a Call Centre Executive, your main responsibility will be handling both inbound and outbound calls related to medicines, prescriptions, and product availability. You will also need to coordinate with internal departments for issue resolution and ensure compliance with healthcare regulations while maintaining confidentiality. - Answer inbound calls and address queries related to medicines, prescriptions, and product availability. - Make outbound calls to follow up on orders, feedback, and appointment scheduling. - Accurately document interactions and update customer records in the system. - Coordinate with internal departments like logistics and sales for issue resolution. - Ensure compliance with healthcare regulations and maintain confidentiality. - Excellent communication skills in English and local languages. - Basic knowledge of pharmaceutical products or healthcare is a plus. - Strong listening and problem-solving abilities. - Proficiency in MS Office and CRM tools.,

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Customer Care Executive