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Customer Care Executive

Customer Care Executive

Oxygen Group of Companies

0 - 2 years

2 - 4 Lacs

Mumbai

Posted:3 months ago| Platform:

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Skills Required

Help Desk Customer Service customer relationship access controls Telephony support Asset Management Vendor Management Information

Work Mode

Work from Office

Job Type

Full Time

Job Description

Oxygen Media Services Private Limited is looking for Customer Care Executive Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience

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Oxygen Group of Companies

www.oxygengroup.com

Diversified Holdings

Los Angeles

500 Employees

4 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Emily Johnson

CFO

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