Customer Care Executive

Job Description:

We are looking for a Customer Support Executive who can handle both inbound and outbound calls with professionalism and empathy. The ideal candidate should have excellent communication skills in English, Hindi, and at least one regional language, and should be comfortable interacting with customers across different channels, including social media platforms such as Facebook, Instagram, WhatsApp, and LinkedIn.

Key Responsibilities:

• Handle inbound and outbound customer calls in a courteous and professional manner.
• Provide information about products/services and address customer queries effectively.
• Maintain accurate call records and customer interaction details in CRM systems.
• Manage customer engagement and support through social media platforms.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Meet daily/weekly call and service quality targets.

Required Skills & Qualifications:

• Minimum 1 year of experience in a call center, customer support, or telemarketing role.
• Fluency in English, Hindi, and at least one regional language (Malayalam, Tamil, Telugu, Kannada, etc.).
• Strong verbal communication and active listening skills.
• Proficiency in using social media platforms (Facebook, Instagram, WhatsApp, LinkedIn).
• Ability to learn quickly and adapt to new systems or products.
• Basic computer literacy (MS Office, CRM tools, etc.).
• Positive attitude, patience, and problem-solving ability.

Additional Requirements:

• Willingness to work in rotational shifts between 8 AM to 8 PM.
• Excellent interpersonal and teamwork skills.
• Good time management and attention to detail.
• Ability to work under minimal supervision and handle pressure calmly.

Job Type: Full-time

Pay: ₹12,249.61 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person